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Verizon #1 in JD Power Survey Provided by Verizon  |
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Verizon Wireless, the leader in customer loyalty among wireless carriers, ranked highest in customer satisfaction in the North Central region, which includes Michigan, in J.D. Power and Associates' 2008 Wireless Regional Customer Satisfaction Index StudySM, Volume 2.
"The results of this customer satisfaction survey are important because they show a high level of customer satisfaction in Michigan," said Greg Haller, presidentMichigan/Indiana/Kentucky Region, Verizon Wireless. "Our industry-leading customer loyalty and satisfaction are strongly tied to our ongoing commitment to provide customers with the best wireless experience in wireless."
Verizon Wireless ranked highest in customer satisfaction in the Northeast, Mid-Atlantic, North Central, Southeast and West regions. The J.D. Power and Associates study measures customer satisfaction based on six key factors that impact overall wireless carrier performance: call quality, customer service, service plan options, brand image, cost of service, and billing.
Verizon Wireless is committed to delivering the best customer experience in wireless. Verizon Wireless owns and operates the nation's most reliable wireless network and the nation¹s largest and most reliable 3G network, backed by its award-winning customer service online, over the phone and in person. The company has invested more than $45 billion on average $5.5 billion annually in its network since 2000 when the company was formed. In 2007, Verizon Wireless invested $145 million to expand and advance its network in Michigan. Since 2000, Verizon Wireless has invested nearly $1.7 billion on improvements to its network in Michigan
For more information on Verizon Wireless' products and services, please visit www.verizonwireless.com.
About Verizon Wireless
Verizon Wireless operates the nation's most reliable wireless voice and data network, serving 68.7 million customers. Headquartered in Basking Ridge, N.J., with 70,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE: VZ) and Vodafone (NYSE and LSE: VOD). For more information, go to: www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia. |
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